Chapter 1: Items of Personal Information Collected
Our company collects the following personal information for membership registration, consultation, product delivery, service application, etc.
Items collected: name, login ID, password, home telephone number, home address, mobile phone number, email, company name, service usage records, access logs, cookies, access IP information, payment records.
Method of collecting personal information: website (membership registration).
Chapter 2: Purpose of Collecting and Using Personal Information
Our company uses the collected personal information for the following purposes:
- Service Provision: To fulfill the contract related to service provision and to settle fees for service provision, to provide content, to purchase and pay for services.
- Member Management: Personal identification for membership service usage, prevention of unauthorized use and misuse by delinquent members, verification of legal representative consent when collecting personal information of children under 14 years of age, handling complaints, and notifying important information.
- Marketing and Advertising: Development and specialization of new services (products), delivery of advertising information such as events, provision of services and advertisements based on demographic characteristics, identification of access frequency, and statistics on member service usage.
Chapter 3: Retention and Use Period of Personal Information
Retention of records related to contracts or withdrawal of subscription
- Reason for retention: To fulfill legal obligations and ensure service continuity.
- Retention period: 5 years.
Retention of records related to payment and supply of goods
- Reason for retention: To ensure accurate transaction records and compliance with financial regulations.
- Retention period: 5 years.
Retention of records related to consumer complaints or dispute resolution
- Reason for retention: To address and resolve disputes effectively.
- Retention period: 3 years.
Retention of records related to identity verification
- Reason for retention: To verify user identity and prevent fraudulent activities.
- Retention period: 6 months.
Retention of website visit records
- Reason for retention: To analyze usage patterns and improve user experience.
- Retention period: 3 months.
Chapter 4: Procedures and Methods for Destroying Personal Information
Our company, in principle, destroys personal information without delay once the purpose of its collection and use has been achieved. The procedures and methods for destruction are as follows:
Destruction procedures:
- Information entered for membership registration, etc., is transferred to a separate DB (or a separate file in the case of paper) after the purpose is achieved and is stored for a certain period according to internal policies and other relevant laws before being destroyed. Personal information transferred to a separate DB is not used for any other purpose except where required by law.
Destruction methods:
- Personal information stored in electronic file formats is deleted using technical methods that make the records unrecoverable.
Chapter 5: Provision of Personal Information
Our company does not use or provide users’ personal information beyond the scope specified in the terms and conditions without prior consent. However, the following cases are exceptions:
- When users have given prior consent.
- When there are special provisions in the law.
- When a government agency requests information for official duties as stipulated by law.
Chapter 6: Entrustment of Collected Personal Information
Our company does not entrust users’ personal information to external parties without users’ consent. If such a need arises in the future, we will notify users of the entrusted party and the details of the entrusted work and obtain prior consent if necessary.
Chapter 7: Rights of Users and Legal Representatives and Their Exercise Methods
Users can view or modify their registered personal information at any time and may also request membership cancellation. To view or modify personal information, users can click on ‘Change Personal Information’ (or ‘Edit Member Information’, etc.) and, after going through the identity verification process, directly view, correct, or withdraw. Users can also contact the Personal Information Manager in writing, by phone, or by email for prompt action.
If a user requests correction of personal information, the information will not be used or provided until the correction is completed. If incorrect personal information has already been provided to a third party, the results of the correction will be promptly notified to the third party to ensure the correction is made.
Our company processes personal information that has been terminated or deleted at the request of the user as described in “Retention and Use Period of Personal Information” and ensures it cannot be viewed or used for any other purpose.
Chapter 8: Installation, Operation, and Rejection of Automatic Personal Information Collection Devices
Our company operates ‘cookies’ that frequently store and find users’ information. Cookies are very small text files sent by the server used to operate the website to users’ browsers and stored on users’ computer hard drives. Our company uses cookies for the following purposes:
Purpose of using cookies:
- To analyze the access frequency or visit time of members and non-members, identify users’ tastes and interests, track traces, participate in various events, and provide targeted marketing and personalized services.
How to reject cookie settings:
- Users have the option to install cookies. Therefore, users can allow all cookies, confirm each time a cookie is saved, or refuse to save all cookies by setting options in their web browser.
How to set up (Internet Explorer):
- Go to the top of the web browser, click Tools > Internet Options > Privacy.
Chapter 9: Civil Service on Personal Information
Our company designates a personal information manager to protect customers’ personal information and handle complaints related to personal information as follows:
Personal Information Manager Name: Daniel Stone
Email: trench@neo-korea.com
Users can report any privacy complaints arising from the use of our services to the personal information manager or the responsible department. Our company will provide prompt and sufficient responses to users’ reports.
If you need to report or consult about other privacy violations, please contact the relevant data protection authorities or legal bodies in your jurisdiction.