Thank you for shopping with us. We strive to provide you with the best products and service. Please read our Return & Exchange Policy carefully before making your purchase.
📦 Return & Exchange Eligibility
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Items must be returned within 14 days of receiving your order.
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Items must be unused, unwashed, and in their original condition and packaging with all tags attached.
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Sale or discounted items are non-refundable and not eligible for exchange.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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We recommend using a trackable shipping service to ensure safe delivery.
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Returns should be shipped to our logistics center in South Korea at the following address:
Return Address:
JEONGWU SEOK
NEOKOREA, Suite 962, 321, Gimpohangang 5-ro, Gimpo-si, Gyeonggi-do, Republic of Korea, 10063
Phone: +82-10-8765-2816
Email: trench@neo-korea.com
🎎 Our Logistics Are Managed in South Korea
- Please note that all our shipping and return processes are managed from South Korea.
- Depending on your location, international shipping times and costs may apply.
🔄 Exchanges
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Exchanges are only accepted for the same item in a different size or color, subject to availability.
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If you wish to exchange for a different product, please process it as a return and place a new order.
❌ Non-Returnable Items
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Final sale items
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Custom or personalized products
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Gift cards
💬 Contact Us
- If you have any questions or need assistance with your return or exchange, please contact our customer service team at: Email: trench@neo-korea.com